1. Shipping Terms

By placing an order with Pit Lane Crew, you agree to the following shipping terms:

• Processing Time: Orders are processed within 2-4 business days (excluding weekends and holidays). Processing times may vary during high-demand periods.

• Shipping Methods: We offer standard and express shipping at checkout. Estimated delivery times depend on the shipping carrier and destination.

• Shipping Fees: Shipping costs are calculated at checkout based on location and shipping method.

• International Orders: Customers outside the U.S. are responsible for any customs duties, import taxes, or additional fees imposed by their country. Delays caused by customs clearance are beyond our control.

• Lost or Stolen Packages: Once an order is shipped, Pit Lane Crew is not responsible for lost, stolen, or delayed packages. Please contact the shipping carrier directly for assistance.

• Address Accuracy: Customers are responsible for providing the correct shipping address. We are not liable for orders shipped to incorrect addresses due to customer error.

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2. Returns & Exchanges Terms

By purchasing from Pit Lane Crew, you acknowledge and agree to our return and exchange policy:

• Return Window: We accept returns within 14 days of delivery. After this period, we cannot accept returns.

• Return Conditions: Items must be unworn, unwashed, and in original packaging with tags attached. Returns that do not meet these conditions may be rejected.

• Exchange Policy: If you need a different size or color, you can request an exchange within 14 days, subject to stock availability. Customers may need to cover return shipping costs.

• Non-Returnable Items: The following items cannot be returned or exchanged:

  • Final sale items

  • Limited edition drops

  • Gift cards

  • Customized products

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe return delivery.

• Refunds: Once we receive and inspect the returned item, refunds will be issued within 5-7 business days to the original payment method. Shipping fees are non-refundable.

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3. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery with photo evidence. We will provide a replacement or refund at our discretion.

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4. Order Cancellations & Modifications

• Cancellations: Orders can only be canceled within 24 hours of purchase. Once processed, cancellations are not possible.

• Address Changes: Customers must notify us immediately of any shipping address changes. Once an order is shipped, modifications cannot be made.

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5. Contact Us

For any questions or concerns regarding our shipping and returns policy, contact us at support@pitlanecrew.com